Terms of Service

Effective September 24, 2026 · Version 2026-09-24

Daily Log LLC · support@dailylog.com

These Terms of Service (the “Terms”) are a binding agreement between Daily Log LLC (“DailyLog,” “we,” “us,” or “our”) and the person or company that accesses the Services (“you” or “Customer”). They govern your access to and use of our website, web application, text-message workflows, APIs, connectors, and related services (together, the “Services”).

By creating an account, accepting an invitation, or otherwise using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

1. Who is agreeing, and on whose behalf

Most people reach DailyLog through their employer. That makes two different relationships, and it matters which one you are in:

• Customer. The company that opens an account and, where applicable, pays for a subscription. The Customer owns its workspace and the data in it.
• Authorized User. An individual the Customer invites — a project manager, superintendent, foreman, or crew member. Authorized Users may use the Services only within the Customer's workspace and under the Customer's direction.

If you accept these Terms on behalf of a company, you represent that you have authority to bind that company, and “you” means that company. If you are an Authorized User, these Terms govern your personal use of the Services, but your employer — not us — controls your account, your workspace, and the data in it. Questions about what your employer collects or how long it keeps it should go to your employer first.

2. Eligibility and accounts

• Age. You must be at least 18 years old. The Services are workplace tools and are not directed to children. We do not knowingly collect information from anyone under 18, and we will delete an account we learn belongs to a minor.
• Accurate information. Account details you give us must be accurate and kept current, including the phone number we send messages to.
• Credentials. You are responsible for keeping your password confidential and for activity under your account. Tell us promptly at support@dailylog.com if you believe your account has been compromised.
• One person per account. Accounts are for a single individual. Do not share logins — among other problems, shared logins make the audit trail in your daily logs worthless.

3. Subscriptions, trials, and fees

• Free trial. We offer a free trial that does not require a credit card. When the trial ends, your workspace becomes read-limited until you subscribe. We will not charge you because a trial expired, because we never took a payment method to charge.
• Subscription and automatic renewal. Paid plans are billed in advance, monthly or annually as selected, and renew automatically for successive periods at the then-current rate until cancelled. We send a reminder before an annual renewal.
• Cancelling. You can cancel at any time from Account → Subscriptions → Cancel Subscription inside the app. Cancelling takes effect at the end of the current paid period; you keep access until then. We will never require you to call, email, or chat with anyone to cancel.
• Refunds. Fees are non-refundable except where required by law or where we have stated otherwise in writing. If we materially reduce a feature you paid for, contact us and we will work out a fair credit or refund.
• Price changes. We may change pricing. We will give at least 30 days' notice by email or in-app before a change takes effect for you, and a change never applies to a period you have already paid for. If you do not accept a price change, cancel before it takes effect.
• Failed payments. If a payment fails, we may retry and may suspend access until it clears. We will tell you before suspending.
• Taxes. Fees exclude taxes. You are responsible for any sales, use, or similar taxes, other than taxes on our income.
• Payment processing. Card payments are handled by our payment processor. We never receive or store full card numbers.

4. Your content

• You own it. Photos, videos, voice memos, notes, time entries, project records, and everything else you put into the Services (“Customer Data”) remain yours. We claim no ownership.
• Licence to us. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, reformat, and process Customer Data solely to provide, secure, and support the Services for you — including generating captions, transcripts, and summaries through the AI features described in Section 6, and creating backups. This licence ends when the Customer Data is deleted, except for backups still working their way through their normal expiry.
• We do not train public AI models on your content. We do not sell Customer Data, and we do not license it to anyone to train their models. See the Privacy Policy for exactly what our AI subprocessor receives and what it is contractually permitted to do with it.
• Marketing. We will not use your name, logo, or Customer Data in marketing without your prior written permission.
• Backups are your responsibility too. We keep backups, but we are not an archival service. Keep your own copies of records you are legally required to retain.

5. Your responsibilities for crew, jobsites, and consent

This section matters more than any other for a jobsite product. You are uploading information about other people — your crew, your subs, sometimes members of the public. You are the employer and the site controller; we are not. You represent and warrant that:

• Text-message consent. Before you add a phone number to the Services, you have obtained that person's consent to receive work-related text messages at that number, and you have told them they can reply STOP to opt out. You will remove numbers when consent is withdrawn or the person leaves. This is the single most important obligation in these Terms. Text-message claims carry statutory damages per message with no cap.
• Photos and video of people. You have the rights and permissions needed to upload images and recordings of your workers and anyone else who appears in them, and to have us process them as described in the Privacy Policy.
• Voice recordings. Voice memos capture audio, which in some states may not be recorded without the consent of everyone audible. You are responsible for complying with recording-consent laws wherever your crews work.
• Jobsite and client permissions. You have the right to photograph and document the sites you upload, including any permissions required by the property owner, general contractor, or your own contracts.
• Notice to your people. You have told your Authorized Users that their activity, uploads, location-free timestamps, and time entries are visible to their employer within the workspace.
• No sensitive data. You will not upload government identification numbers, financial account numbers, health or medical records, biometric identifiers, or information about anyone under 18. The Services are not designed to hold that material and are not HIPAA-compliant.

6. AI features — and their limits

The Services use artificial intelligence to caption photos, transcribe video and voice memos, and summarize project activity. Read this plainly:

• AI output can be wrong. Captions, transcripts, and summaries are generated automatically and may be inaccurate, incomplete, or misleading. They are a convenience, not a verified record.
• Do not rely on AI output for anything safety-critical. Nothing the Services generate is a substitute for a qualified person inspecting the work, for your safety program, or for compliance with OSHA or any other regulation. Do not use an AI summary to decide whether a condition is safe.
• Not professional advice. The Services do not provide engineering, legal, insurance, medical, or safety advice, and no output should be treated as such.
• Not the system of record. If a contract, statute, or insurer requires you to keep records in a particular form or for a particular period, that obligation is yours. Verify AI output before you rely on it in a pay application, claim, dispute, or regulatory filing.
• Third-party processing. Content submitted to AI features is transmitted to our AI subprocessor for processing. See the Subprocessors page for who that is and what they may do with it.

7. Text messaging

• What we send. DailyLog is a text-first service. We send update requests, upload links, schedule notices, and account messages to the number on your account. Message frequency varies with your jobsite activity.
• Consent. By providing your number you consent to receive these messages. Consent is not a condition of purchasing anything.
• Opting out. Reply STOP to any message to stop them, or HELP for help. Opting out of work messages may make the Services much less useful to you, and your employer may ask you to use a different method to report.
• Carrier charges. Standard message and data rates may apply. We are not responsible for carrier charges, and we cannot guarantee delivery — carriers can delay or drop messages for reasons outside our control.

8. Acceptable use

You agree not to, and not to let anyone else:

• Break the law, or infringe anyone's intellectual property, privacy, or publicity rights
• Upload malware, or anything designed to damage or interfere with software or hardware
• Send unsolicited commercial messages, or add numbers you do not have consent to text
• Probe, scan, or test the security of the Services, or bypass any access control, rate limit, or tenant boundary
• Access another company's workspace or data, or attempt to
• Scrape, crawl, or bulk-extract data except through an API we provide, within its documented limits
• Reverse engineer, decompile, or try to derive our source code, except where that restriction is unenforceable by law
• Resell, sublicense, or provide the Services to a third party as a service bureau
• Impersonate anyone, or misrepresent your affiliation
• Use the Services to harass, threaten, or discriminate against anyone
• Upload content you know to be false in a record intended to document site conditions

We may investigate suspected violations and may suspend access to stop ongoing harm. Where it is safe and lawful to do so, we will tell you first.

9. Our intellectual property

The Services, including all software, interfaces, designs, text, and trademarks, are owned by Daily Log LLC and its licensors and are protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Services during your subscription, for your own internal business purposes, subject to these Terms. Everything not expressly granted is reserved. You may not use our name or logo without permission, except to state factually that you use DailyLog.

10. Feedback

If you send us ideas or suggestions, we may use them without restriction or compensation. We are not obliged to keep feedback confidential. This does not give us any right to your Customer Data.

11. Third-party services

The Services depend on third parties for hosting, messaging, payments, and AI processing, listed on our Subprocessors page. If you connect an optional integration, that provider's terms and privacy practices govern what it does with data you send it, and we are not responsible for it. We are responsible for our subprocessors' performance of our obligations, as described in the Data Processing Addendum.

12. Confidentiality

Each of us may learn non-public information about the other. Both of us agree to protect the other's confidential information with at least reasonable care, to use it only to perform under these Terms, and not to disclose it except to people who need it and are bound by similar obligations. This does not cover information that is public through no fault of the receiver, was already known, or is independently developed. If disclosure is legally compelled, the receiver will give notice where lawful so the other can seek protection.

13. Privacy and data protection

Our Privacy Policy explains what we collect and why, and is part of these Terms. Where we process personal information on your behalf as your service provider or processor, our Data Processing Addendum applies and is also part of these Terms. You do not need to sign anything separate for the DPA to apply — it is incorporated automatically.

14. Security

We use technical and organizational measures appropriate to our size and the sensitivity of the data, described in the Privacy Policy. No service is perfectly secure and we do not promise that the Services cannot be breached. You are responsible for your own side: strong unique passwords, removing users who leave, and not sharing logins. If we become aware of a breach affecting your data, we will notify you without undue delay as described in the DPA.

15. Term, suspension, and termination

• Term. These Terms apply while you have an account or use the Services.
• You may terminate at any time by cancelling your subscription and closing your account.
• We may terminate or suspend if you materially breach these Terms and do not cure within 15 days of notice; immediately for non-payment after notice, for conduct that creates legal risk or ongoing harm, or if required by law; or on 30 days' notice if we discontinue the Services, in which case we will refund any prepaid unused fees.
• Your data on the way out. For 90 days after termination you may request an export of your Customer Data. After that we delete it on the schedule in the Privacy Policy. Export before you close the account if you can.
• Survival. Sections 4 (your content ownership), 9, 10, 12, and 16 through 21 survive termination.

16. Disclaimer of warranties

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

17. Limitation of liability

These limits do not apply to liability that cannot be limited by law, including gross negligence, willful misconduct, or fraud. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you. The allocation of risk in this section is a fundamental part of the bargain and is reflected in our pricing.

18. Indemnification

By you. You will defend, indemnify, and hold harmless Daily Log LLC and its officers, members, and employees from any third-party claim, and any resulting losses, damages, settlements, and reasonable legal fees, arising out of or relating to:

• Your Customer Data, or our processing of it as permitted by these Terms
• Any claim that we texted someone without valid consent, where the number was added by you or your Authorized Users
• Any claim by one of your workers, subcontractors, or a third party about being photographed, recorded, or documented through the Services
• Your breach of these Terms or of Section 5, or your violation of law

By us. We will defend you against a third-party claim that the Services, used as permitted, infringe that party's U.S. intellectual property rights, and pay any resulting award or settlement we agree to. If such a claim looks likely, we may modify the Services, obtain a licence, or terminate the affected subscription and refund prepaid unused fees. This does not apply to claims arising from Customer Data or from use in combination with things we did not supply.

Either way, the party seeking indemnity must give prompt notice, let the other control the defence, and reasonably cooperate. No settlement that admits fault or imposes an obligation may be made without the indemnified party's consent.

19. Dispute resolution, arbitration, and class-action waiver

19.1 Talk to us first

Before starting a formal proceeding, send a written description of the dispute and the relief you want to support@dailylog.com. We will do the same for you. Both of us agree to try in good faith to resolve it for 30 days. Most problems end here.

19.2 Binding individual arbitration

If we cannot resolve it, any dispute arising out of or relating to these Terms or the Services will be settled by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules (or, for a consumer dispute, its Consumer Arbitration Rules). Arbitration will take place in the State of Florida, or by video or telephone if you prefer, or in the county where you live if you ask. The arbitrator decides all issues except those reserved below, and may award the same individual relief a court could. Judgment on the award may be entered in any court with jurisdiction. The Federal Arbitration Act governs this section.

19.3 Class-action waiver

19.4 What is carved out

Either of us may bring an individual claim in small-claims court, and either of us may ask a court for an injunction or other equitable relief to protect intellectual property or stop unauthorized access to the Services. Nothing here prevents you from reporting anything to a government agency.

19.5 How to opt out

You may opt out of Sections 19.2 and 19.3 by emailing support@dailylog.com with the subject line Arbitration Opt-Out, your name, and your account email, within 30 days of first accepting these Terms. Opting out affects nothing else — your account, pricing, and support are identical either way. If you opt out, Section 20 governs.

20. Governing law and venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules, and excluding the U.N. Convention on Contracts for the International Sale of Goods. For any dispute not subject to arbitration, both of us consent to the exclusive jurisdiction of the state and federal courts located in the State of Florida and waive any objection to venue there.

21. Changes to these Terms

We may update these Terms. If a change is material, we will give at least 30 days' notice by email or in-app before it takes effect, and we will ask you to accept the new version the next time you sign in. The version and effective date at the top of this page always identify the current text. If you do not accept a material change, stop using the Services and cancel — continued use after the effective date means you accept. Changes never apply retroactively to a dispute already underway.

22. General

• Force majeure. Neither of us is liable for failure to perform due to causes beyond reasonable control, including natural disaster, war, labour dispute, carrier or cloud provider outage, or government action. Payment obligations are not excused.
• Assignment. You may not assign these Terms without our written consent, except to a successor of your business. We may assign to an affiliate or in connection with a merger or sale of assets. We will tell you if your agreement is assigned.
• Severability. If a provision is unenforceable, it is limited or severed to the minimum extent necessary and the rest stays in force.
• No waiver. Not enforcing a provision is not a waiver of it.
• Entire agreement. These Terms, the Privacy Policy, and the Data Processing Addendum are the entire agreement between us about the Services and supersede prior discussions. If you and we have signed a separate written agreement covering the Services, that agreement controls where it conflicts.
• Notices. We may give notice by email to your account address or in-app. Send legal notices to support@dailylog.com.
• Independent contractors. Nothing here creates a partnership, joint venture, or employment relationship between us.
• Export and sanctions. You may not use the Services in violation of U.S. export control or sanctions laws, and you represent you are not on a restricted-party list.
• No third-party beneficiaries, except the indemnified parties named in Section 18.

23. Copyright complaints

If you believe content on the Services infringes your copyright, email support@dailylog.com with the subject line DMCA Notice, identifying the work, the material and where to find it, your contact details, a statement of good-faith belief that the use is unauthorized, a statement that your notice is accurate, and your signature. We remove infringing material and terminate repeat infringers.

24. Contact

Daily Log LLC

support@dailylog.com

By using DailyLog you acknowledge that you have read and understood these Terms and agree to be bound by them, including the arbitration agreement and class-action waiver in Section 19 unless you opt out.